Embracing Repeatable Best Practices
Most enterprises today lack a rigorous and disciplined process
for servicing their internal customers—and demonstrating
the value. Instead, delivery of services—such as responding
to IT trouble tickets or managing building maintenance—consists
of different business processes that cannot match value with
a charge back. For instance, companies don’t have essential
information about serviced assets—information like what
they have, how it is used or what they are paying for. And this
means they are probably unaware of any disposition opportunities
that could lead to savings.
Visibility into the service delivery process is impossible with
no system for managing the thousands of contracts, terms and
obligations related to service. And without standardization and
a disciplined process, service delivery is expensive and limits
employee productivity.
RightEdge gives enterprises one single solution to manage the
entire service lifecycle, so companies can continually drive
out costs while improving service delivery to customers. With
RightEdge, companies:
- Standardize and automate service delivery across the organization
- Easily create customized services
- Improve asset utilization and performance within service
delivery
- Ensure that service suppliers fully comply with service level
agreements
Are you utilizing existing assets for new employees
or buying new equipment? It's not uncommon for companies
to continually buy laptops for new hires when scores of them
already exist across the organization-and are going unused.
Likewise, companies are often unaware of hundreds, even thousands
of unused software licenses and maintenance agreements, buying
still more software on an ad hoc basis.
Increase service productivity by 40-50%.
Improve asset performance by 20-30%.
Improve contract performance by 25-30%.
Improve quality of service delivery by 50%
Reduce service delivery costs by up to 30%. |
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