Standardizing Service. Multiplying Profits.
Service delivery is a competitive business—with slim margins.
Service delivery providers must constantly find new ways to increase
revenues with product up-sells, upgrades and expanding support
services. No easy task without a 360-degree view into service
delivery process—and the changing needs of customers.
Service providers also lack the ability to synchronize all the
elements of service delivery—from the service personnel
and the equipment required for service delivery to the contracts
driving service commitments. Most service organizations aren’t
enforcing best practices because they have no effective way of
measuring and refining service execution. In fact, many can’t
even track their own contractual obligations—which means
they are responding to service requests that they won’t
be paid for. Or worse still, they’re incurring harsh penalties
for failing to meet commitments they forgot they made.
RightEdge gives service delivery providers one single solution
to manage the entire service life cycle so companies can maximize
revenue potential with existing customers and establish efficient,
profitable relationships with new ones. With RightEdge, service
providers:
Create: Create standard services and offer
them through a catalog to enable an automated self-service
process
Manage: Manage the service requests through
their entire lifecycle, coordinating people, required assets
and service agreements
Charge: Charge appropriately to reflect
the true value for services performed
Refine: Refine service delivery to match
evolving customer needs-aligning service costs with business
cycles while optimizing costs and improving overall satisfaction
Service delivery providers frequently respond to service
requests that actually aren't in their SLA—an error that
quickly eats into profits. And they can lose thousands
of dollars in penalty costs by simply forgetting to honor
an agreement.
Increase revenues through product up-sells, upgrades
and support services.
Achieve better visibility into additional customer
needs to be met.
Improve the quality of services delivered.
Ensure that service level agreements are met.
Reduce the cost of service delivery.
Proactively manage customer relationships.
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Get an ROI and Benchmarking Assessment for your company.
Contact us at
sales@rightedgetech.com
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